Refund Policy
Last updated: 18 September 2026
We sell food and drink, so we can’t take items back once they’ve left us. If your order arrives damaged, wrong, expired or faulty, we’ll put it right with a replacement or a refund.
At a glance
| What happened | What we do | Tell us within |
|---|---|---|
| You cancel before we dispatch | Full refund | Before dispatch |
| Damaged in transit (crushed, leaking, burst, melted) | Replacement or refund | 48 hours of delivery |
| Wrong or missing item | We send the right item, or refund | 48 hours of delivery |
| Past its best-before or use-by date on arrival | Replacement or refund | 48 hours of delivery |
| Faulty or spoiled (off taste or smell, broken seal, contamination) | Replacement or refund | As soon as you notice |
| Change of mind, or you didn’t like the taste | Not covered | n/a |
1. Why we don’t accept change-of-mind returns
Once food has left our hands, we can’t know how it was stored, so we can’t safely resell it. For hygiene reasons we don’t accept returns because you changed your mind, ordered the wrong flavour, or didn’t enjoy the taste. You can cancel free of charge any time before we dispatch your order.
2. Damaged in transit
If a can is dented enough to leak or burst, a bottle is broken, a pack is crushed, or chocolate has melted so it can’t be enjoyed, that counts as damaged. Slight softening of chocolate in warm weather that sets again when cooled does not.
- Message us within 48 hours of delivery with your order number.
- Send clear photos of the outer parcel, the damaged item and any label or best-before date.
- Keep the item and packaging until we’ve sorted it out. We may ask the courier to collect it.
3. Wrong, missing, expired or faulty items
- Wrong or missing items: tell us within 48 hours. We’ll send the correct item at no extra cost, or refund it.
- Past its date on arrival: tell us within 48 hours, with a photo of the date. We only dispatch products within date, so this is on us.
- Faulty or spoiled: stop consuming it and tell us as soon as you notice, with photos. If you feel unwell, seek medical advice first.
4. What isn’t covered
- Change of mind, or taste preference.
- Damage that happens after delivery, including from storage in heat or direct sun.
- Reports of visible damage made more than 48 hours after delivery. This doesn’t apply to hidden faults.
- Reactions to ingredients or allergens printed on the product’s pack. Check the pack, or ask us before ordering.
5. How refunds are paid
- Once we approve a refund, we send it by bank transfer to the account you give us within 7 working days. This applies to both bank-transfer and Cash on Delivery orders.
- We refund the price of the affected items. If the whole order was affected, or the problem was our mistake, we also refund the delivery charge.
- Your bank may take a further one to two working days to show the money.
6. How to reach us
Email [BUSINESS EMAIL] with your order number and photos. We aim to reply within one working day.
This policy doesn’t affect your statutory rights under Sri Lankan consumer law.